This Privacy Policy describes how ElMonteExpert Appliance Repair (we, us, or our) collects, uses, and shares information when you visit or make contact through our website. By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you when you submit a service request form on our website, including your name, email address, phone number, and any details related to your service request. We do not process transactions or collect credit card information. We also automatically collect non-personal browsing data through cookies or web beacons to enhance your user experience.

How We Use Your Information

Your personal information is used to respond to your inquiries and provide you with service-related communication. This includes contacting you via phone, email, or text. Non-personal browsing data is used to analyze website usage and improve our services.

Information Sharing Practices

We may share your personal information with our trusted partners and service providers to fulfill operational and service needs, such as scheduling repairs or sending you notifications. Our partners are required to handle your information in compliance with applicable data protection laws. We do not sell or rent your personal information to third parties.

Your Rights and Choices

You agree to allow us and our partners to contact you for service-related purposes. If you wish to opt out of communications, you may contact us at (626) 248-8864. Please note that opting out may impact our ability to provide service to you.

Legal Disclaimer

By using our website, you agree to waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or our services. The maximum compensation for any claims is limited to $100, and you agree to bear your own legal fees and expenses in the event of a dispute.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will provide a notice on our website when significant changes are made. Your continued use of the website following any changes signifies your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at (626) 248-8864.